Jobs at ACE

ACE Employment Info

Thank you for your interest in employment with the ACE Adventure Resort team. We are the largest and the fastest growing whitewater rafting outfitter in West Virginia, and we offer the coolest jobs, too.

Our season runs from April through the end of the Gauley River season in mid-October. However, the real busy time is between Mid-June and Mid-August. This is seasonal outdoor work that requires a high level of "people skills" plus the technical and leadership skills necessary to lead a crew of novice paddlers down some of the East's most challenging whitewater rivers. If you provide the people skills, we can teach you the leadership and technical skills you need to be a guide, instructor or any other role. If you would like a summer job that's interesting, challenging, rewarding and (above all) fun, fill out our online application. We will get in touch with you by phone or e-mail and get you all the information you will need to decide if the ACE Adventure Resort team is right for you.
 

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PHILOSOPHY

ACE's History and Company Philosophy

jobs2ACE Adventure Resort began in 1979 as ACE Whitewater which ran commercial river trips on the New and Gauley rivers. For several years, ACE was among the smallest outfitters in West Virginia and, as late as 1986, had only 2900 paying guests. This past season ACE carried over 40,000 guests on these same rivers.

In 1987, the present ownership took over and began to aggressively grow the company. Within 8 years, ACE had grown to be the largest outfitter in the state. This growth has continued since then, culminating in being featured on the Travel Channel as North America’s Largest Adventure Resort in 2010! The resort has added to its adventure activities, Zip Lining Canopy Tours, ATV Tours, Mountain Bike Tours, Paintball Course, High Ropes Challenge, Mud Obstacle Course, Climbing Trips and most recently the Water Park. ACE Adventure Resort has become an end destination for most of our guests.

There are several obvious reasons for this unparalleled growth and success. First of all, we give our customers the best whitewater experience available in West Virginia. From our pioneering efforts with self-bailing rafts, smaller 12 and 14-foot boats, and private riverside lunch spots (with sanitary facilities and hot-grilled lunches) to our relentless and continuing improvement of offerings, we give our customers a whole lot more for their money than they can get anywhere else. Secondly, our 1,500-acre resort gives our customers a “home base” with great lodging and use of the water park and other activities. Everyone, employees and customers alike, appreciate the miles of hiking and biking trails, the swimming beach and the stocked fishing lakes that are available to them free of charge. Our dinind facility features 3 resturants serving three meals a day. The Lost Paddle Bar & Grille provides a lively nightlife scene for our guests and staff to mix and mingle. There’s simply nothing like the ACE Adventure Resort anywhere else in West Virginia and our customers keep voicing their approval by returning year after year.

Mission Statement

Our philosophy is simple: give our guests the highest quality outdoor adventure and have a great time doing it!

With a choice of over 60 different trips and activities, we can provide a quality outdoor adventure for just about anybodyfrom easy family fun trips to world-class whitewater thrills. We charge a fair price and provide top-shelf quality in all of our offerings. We treat our employees as family…and we treat our customers as guests. That’s why we have very low staff turnover and very high repeat business…and that’s why ACE is in a class by itself as West Virginia’s #1 adventure resort.

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GUIDE OPPORTUNITIES

What You'll Learn at ACE

jobs3We understand that our guides are on the front linesand it's their goal to provide the best outdoor adventure experience anywhere. In order to attract the highest quality employees, we have to provide something more than just a summer job. Virtually all our outstanding managers started as guides, so there’s a career opportunity here if you want it. But even if you only stay for a few seasons, you’ll leave with a lot of invaluable skills…not to mention all the irreplaceable memories. Very few entry-level jobs allow you to develop leadership skills.

As an ACE guide, you woll be responsible for guests. It will be your knowledge and skills that provide these folks a safe and enjoyable experience…be it passage down the river or zipping through the tree canopy. It will be your decisiveness that demonstrates that skill and gives your guest the confidence to follow your lead. It will be you that leads them on their adventure. Many of your crews will be professionals: doctors, lawyers, highly paid executives…they’ll put their trust in you. Think how few people ever find themselves in such a position. There’s no doubt that every ACE guide quickly develops the kind of leadership skills that most people will never achieve in their entire lives! Whether you make your career in outdoor adventure or go on to other pursuits, those leadership skills will prove invaluable throughout your life.

You’ll be amazed to discover that most of your guests simply can’t believe that you actually live and work in what has to be one of the most beautiful natural locations on earth. It’s a regrettable fact of modern life that most people live in cities and never get to spend much time in the undiscovered outdoors. Just spending a single summer here will give you an appreciation for the finer…and simpler…things of life.  Sharing this gift with "new friends" is priceless.

Finally, at ACE we can provide you with something that you don’t often find…while learning these skills, you get paid. With over 40,000 guests to care for, we need lots of help. ACE guides, even the new ones, get more work than do guides for many other companies. During the height of the season, it’s not unusual for our staff to work six or seven days a week if they work in more than one department. We provide a variety of living styles for you at no charge. And there’s so much to learn while you’re here. Any of our activities: kayaking, ATV riding, mountain biking, climbing, zip-lining, high ropes challenge and of course, rafting…they’re all available to you at no charge when space is available.

Full-Time or Part-Time

The majority of our guides are available for full-time work throughout our season,, but some have "real" jobs during the week and help out on busy weekends. If you are able to devoted the needed time to train with us and can commit to working on our busiest days, we can tailor your schedule around your other commitments. It is not unusual for our guests to request certain guides for their adventure. ACE tries to do whatever is best for their guests. Our guide primary training classes usually begin around Apriol 1st. All first year guides will also be trained to work as reservationists and will alternate weeks between river training and reservation work throughout the training period. After training is complete, new guides will work 2-3 days per week in the reservation office plus whatever river or other work for which they are qualified. This means new staff will be earning income even before they're checked out as guides. A limited secondary training will be held starting mid-May for highly qualified prospects unable to start in April.

To be considered a full-time employee, you’ve got to be available for work at any time throughout the season. We post the schedule a week in advance so you’ll know your days off at that time. Because we need to count on our full-time employees, we can’t allow extended time off during our primary season.

Aside from the reservation office, other areas of work might be the welcome center, water park, grounds maintenance, equipment repair, food services, bartending, climbing/rappelling, zip-line, mountain bikes, kayak instruction, high ropes challenge, and ATV trips.

You will need to interview with the appropriate manager to secure your off-river position. Any guide who doesn’t want to perform some type of off-river work is considered a part-time guide.

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RESORT STAFF

Resort Staff Opportunities

jobs1It takes a lot of staff to run "North America's Largest Adventure Resort". From kitchen workers, bus drivers to ATV guides, there are plenty of opportunities for employment. We are always looking for the best workers. Here are few areas you may be able to find a job:
  • Bus Drivers (must have a CDL with experience)
  • Kitchen & Bar staff
  • Grounds keepers
  • Lake attendants
  • Climbing & Zip guides
  • ATV guides
  • Reservation office
  • Welcome center
  • Video boaters
  • And so much more...

Our "peak season" of mid-June to Mid-August is perfecrt for college interns - a great way to get real life skills in a fun environment!

So if you think you have what it takes and want a great job, just click the button below and fill out the form.

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Available Postions

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Digital Media Editor/Coordinator

The Digital Media Editor/Coordinator will execute a social media video initiative for ACE Adventure Resort. This position requires someone who is technical, a self-starter and can run projects from start to finish. This is a full-time, seasonal position.

Essential Job Functions

  • Produce short videos using Sony HD Platinum, YouTube and other software and/or services as needed
  • Assemble recorded raw material into finished products suitable for broadcasting - material may consist of camera footage, music, sound effects, text and graphics
  • Upload video clips onto multiple media channels and apply necessary titling, description, keywords and metadata as necessary
  • Other duties as assigned

Experience Requirements

  • Technical background with knowledge in video production and editing
  • Experience with and/or training in digital editing video software
  • Knowledge of video web standards and consumer digital video formats and
    technologies (for user-generated content purposes) including YouTube, Vimeo,
    Vzaar video sites and various video formats
  • Work independently and in collaboration with other staff as required
  • Strong organizational skills with an ability to manage one’s own time
  • Ability to stay on task and complete projects based on production schedule
  • Available to work mornings, days, nights, weekends or holidays as needed

Special Requirements

  • Work independently and in collaboration with other staff as required
  • Strong organizational skills with an ability to manage one’s own time
  • Ability to stay on task and complete projects based on production schedule
  • Available to work mornings, days, nights, weekends or holidays as needed

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Job Opening - Graphic Designer –
Part-time, Seasonal

Under the supervision of the Art Director, design and produce a full spectrum of print and electronic media for an outdoor adventure company. This position is seasonal, May through October, 24 hours per week. Position is located at the ACE marketing department in Fayetteville, WV. 

Essential Job Functions

  • Complete a wide range of design projects for print, web, social media and on-property signage
  • Work with creative team to gather materials, develop concepts and execute plan to completion
  • Contribute to team effort by assisting as needed with a variety of marketing tasks

Experience Requirements

  • Proficient working in Mac (Apple OS) environment and using Adobe Creative Suite (InDesign, Photoshop, Illustrator)
  • College or professional school education and training in graphic design required.
  • Must have at least 1-2 years of hands-on experience
  • Experience in logo creation, typography, and general design and color theory
  • Must be well organized, with the ability to work both independently and collaboratively
  • Ability to work well under pressure and meet tight deadlines
  • Ability to accept and respond to feedback

Bonus Skills

  • Pre-press knowledge and file delivery to printers
  • Working knowledge of Microsoft Office: Powerpoint, Word and Excel
  • Photo manipulation and color correction skills
  • Proofreading skills

Submission deadline: 4-30-14
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BENEFITS

Benefits Include:

  • jobs4Unlimited river trips for staff based on availability
  • Each employee is entitled to six steeply discounted trips for family and friends per season (some restrictions apply)
  • $25.00 lodging rates for family when available (prior owner approval)
  • Use of water park facilities by immediate family members when accompanied by employee
  • Free camping (refundable deposit required)
  • Free training plus opportunity for income during training period
  • Meal discouints available at all dining facilities
  • Opportunity for PRO-purchases at AMS and AAG retail stores
  • Flexibility in scheduling
  • Training and skill development in the recreation industry
  • Leadership development opportunities

Drug/Alcohol Free Workplace

ACE Adventure Resort is committed to a safe environment for its team members and guests. Pre-employment and random drug/alcohol testing is required for CDL drivers and guides. Post-accident drug/alcohol testing is required of all employees filing a worker’s compensation claim. Any employee allowing drugs or alcohol to affect their work will be terminated. Remember, West Virginia’s drinking age is 21.

Personal Appearance

A professional and well-groomed appearance is an essential ingredient in ACE’s success. We request that you have a maximum of 3 ear studs, no lip, eye, nose rings and no tongue studs. We rely on your good judgment and commitment to ACE to accept this basic condition of employment. Your conduct on the job, after hours and in the community is a reflection of you and ACE adventure Resort. Please plan to respect yourself, your peers and ACE. Good personal body hygiene is essential to working with our guests.

Pet Policy

In consideration of and safety for our guests, employees and your pets: PETS ARE NOT ALLOWED on ACE property. If you must bring your pet with you, please make other housing arrangement. ACE’s property has no housing facilities for your pets.

Housing

All employees using ACE Adventure Resort housing are required to participate in a maintenance and cleaning program for living areas.

Documents Needed

Upon arrival for employment at ACE be prepared to produce a valid passport or driver’s license and one of the following documents to complete the employment process: social security card or birth certificate. Non-US citizens must have a valid passport from country of origin and US work permit. For other valid alternatives see listings on an I-9 form which can be found on the internet.

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