ACE Adventure Resort Cancellation Policy

Once ACE confirms your reservation, much of the cost in organizing the trip is spent long before you arrive. Should you have to cancel, please give as much notice as possible.

  • Cancellations made more than 30 days before the date of your trip will receive a full refund minus the deposit.
  • Cancellations made by noon on the day prior to your arrival will receive a rain-check good for two years from the trip date minus the deposit.
  • “No-shows” on the day of the activity will not be considered for a rain-check or refund.
  • Rain-checks do not include the non-refundable deposit.
  • All cancellations must be received in writing by mail, fax, or email. Our fax number is (304) 469-3053. Our email is This email address is being protected from spambots. You need JavaScript enabled to view it. .
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